Read this once and you will know how to move money out of your sd678 wallet to bKash, Nagad, Rocket or Upay without guessing: the amount you can request, the time it takes, the three documents KYC asks for, and what to do when a request sits at pending longer than expected.
The page is written the way the wallet screen actually works. Every limit below is the same one your cashier page shows, so you can check the numbers against your own account as you go.
| Item | Amount or time |
|---|---|
| Minimum deposit | ৳250 |
| Minimum withdrawal | ৳1,000 |
| Maximum daily withdrawal | ৳250,000 |
| Standard payout time | 20 minutes |
| KYC review after upload | 2 hours |
| First withdrawal on a new account | Up to 6 hours |
What has to be true before you tap Withdraw
Most stuck payouts are not technical problems. They are one of four small things: a name that does not match, bonus money still locked, an amount under the floor, or a profile that has never been verified. Check these first and the request usually clears in one go.
- Your sd678 profile name matches the name registered on your bKash, Nagad, Rocket or Upay account, letter for letter.
- Any bonus you claimed has been played through at 13 times the bonus amount. The wallet shows the remaining figure.
- Your balance is at least ৳1,000, the minimum withdrawal. Deposits start at ৳250, but cash-outs do not.
- You have uploaded your KYC documents if this is the first payout on the account.
- The mobile wallet number you are about to type is active and can receive money today.
If all five are true, you can request the full amount and expect it inside the normal payout window described further down.
How do you send a withdraw request on sd678?
The cashier flow is five screens. Nothing is hidden behind a menu, and you can back out before the final confirm button.
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Open the wallet and choose Withdraw
Log in, tap Wallet, then Withdraw. Your withdrawable balance sits at the top. Bonus money that is still under wagering appears on a separate line and cannot be moved yet.
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Type the amount in taka
Enter at least ৳1,000. The screen warns you before you go over the ৳250,000 daily ceiling, so you never submit a request that will bounce back.
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Pick the payout channel
Choose bKash, Nagad, Rocket or Upay. Type the mobile number slowly, then read it back digit by digit before moving on. One wrong digit sends money to a stranger and takes days to trace.
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Check the name on the wallet
The account name on that mobile wallet must be yours and must match your sd678 profile. Family members' numbers fail the automatic check and come back as a name mismatch.
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Confirm and watch the status
After you confirm, the request moves to pending and the amount leaves your playable balance. Standard payouts complete in around 20 minutes; a first payout can take up to 6 hours while KYC clears.
Limits, timing and what "pending" really means
Pending is not the same as approved. It means the request is queued: some pending requests are waiting on a document review, others are simply in the payout batch. The status line tells you which stage you are at, so refresh the page rather than resubmitting.
| Stage | What happens | Time |
|---|---|---|
| Deposit in | bKash, Nagad, Rocket or Upay top-up credited to your balance | About 5 minutes |
| Request sent | Amount moves from playable balance to pending | Instant |
| Standard payout | Approved and sent to your mobile wallet | About 20 minutes |
| KYC review | Documents checked by the verification team | About 2 hours |
| First payout | Whole process on a brand-new account | Up to 6 hours |
Two limits are worth memorising. You cannot withdraw below ৳1,000 in a single request, and you cannot take more than ৳250,000 out in one day. If a request would cross the daily ceiling, it is refused and the money stays safely in your wallet for the next day.
Where the money actually lands
sd678 pays out through the same four mobile wallets Bangladeshi players already use for everything else. There is no separate bank step and no card number to remember, which is also why the wallet name has to match your profile name exactly.
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bKash
Deposit in about 5 minutes
Withdrawal in about 20 minutes -
Nagad
Deposit in about 5 minutes
Withdrawal in about 20 minutes -
Rocket
Deposit in about 5 minutes
Withdrawal in about 20 minutes -
Upay
Deposit in about 5 minutes
Withdrawal in about 20 minutes
When the payout is marked sent, the money is in the mobile wallet system, not on a server. If your wallet does not show it, check the transaction history there first, then open live chat with the request reference number.
Why a withdraw request gets held, and how to clear it
Almost every refused request falls into one of the rows below. Read the reason on your screen, match it here, and fix that one thing instead of opening a new request with the same details.
| What the screen says | What it means | What to do |
|---|---|---|
| Name mismatch | The wallet name does not match your profile | Use your own wallet number, or ask live chat to correct the profile spelling with your NID |
| Wagering not met | Bonus money is still inside the 13 times play-through | Check progress in Wallet, then finish the remaining turnover before requesting again |
| Below minimum | The amount is under ৳1,000 | Raise the request to ৳1,000 or leave the balance to build up |
| Daily limit reached | You have already requested ৳250,000 today | Leave the rest in the wallet and request it the next day |
| Verification required | No KYC on file before the first payout | Upload your NID, passport or driving licence from the profile page |
| Invalid wallet number | The number is wrong, closed or cannot receive cash | Re-enter it, test the wallet with a small personal transfer, then resubmit |
| Pending past 20 minutes | Usually a KYC review or a mobile wallet delay | Wait for the 2 hour review window, then raise it in 24/7 live chat |
One rule saves a lot of time: do not send a second request for the same money while the first is still pending. Duplicate requests are flagged and reviewed manually, which slows the original one down.
KYC before the first payout: three documents, one upload
Verification happens once. It is required before your first withdrawal, and after that your payouts run through the normal 20 minute queue. The team checks a short list of documents, and any one of the three is enough.
- National ID Card (NID) — the photo side, with all four corners inside the frame.
- Passport — the page with your photo, full name and passport number.
- Driving Licence — the photo page, not the renewal slip.
The review takes about 2 hours once the file is uploaded. You will see the status change on your profile page, and live chat can confirm where a file is in the queue at any hour.
Uploading it step by step
- Open your profile. Sign in on the same account you want to withdraw from. The verification block sits under the personal details section.
- Choose the document type. Pick NID, passport or driving licence so the team knows what they are looking at.
- Photograph the front clearly. Use the phone camera in daylight, not a screenshot or a scanned photocopy. The full edges of the card must be visible.
- Add the second image if the document has a back. NID backs carry address details, so upload both sides in one go.
- Submit and wait for the status. Review is about 2 hours. Do not upload the same document again while it is under review.
Names on the document and on the account must be the same. If you registered with a short form of your name, ask live chat to align the profile with your ID before you upload, not after.
What photos pass KYC on the first try
Rejected document uploads are almost always a photography problem rather than an identity problem. The verification team has to read four things on your document, so give them those four things and nothing else.
- All four corners of the card inside the frame, with a little background around them.
- Flat daylight or a bright room. No flash glare across the photo or the printed number.
- No fingers covering the name, date of birth or the document number.
- Colour image, in focus, straight on. Crooked, blurry or black-and-white copies are sent back.
- Original physical document. Screenshots of a photo library, or a photo of a screen, are refused.
If a file is rejected twice, stop retrying with the same picture. Ask live chat which detail failed the check, then take a new photo with that part clearly readable.
Who sees your NID photo, and how long it stays
Your document goes to the verification team and nothing else. It is used to confirm that the person holding the account is the person named on the ID and on the mobile wallet, which is exactly what protects your balance if someone else ever tries to log in.
Upload inside your own account rather than sending pictures through chat apps or social messages. Files sent outside the profile page cannot be verified and may expose personal details to people who are not part of the review. If you ever upload the wrong image, tell live chat immediately so the file can be removed.
Questions players ask at the cash-out screen
How long does an sd678 withdrawal take to reach bKash?
Why is the minimum withdrawal ৳1,000 when deposits start at ৳250?
Do I need KYC before my first withdrawal?
Can I withdraw to a bKash number in someone else's name?
What should I do if a payout takes longer than 20 minutes?
What if I have no NID card?
Ready for your first cash-out?
You need an account and a verified document before the money can move. Registration takes a couple of minutes, and the minimum deposit that starts it all is ৳250.
Playing on your phone? Install the sd678 app and send payout requests from the same wallet screen. Coming back to an existing account? Use sd678 login and go straight to Wallet.